Returns & Replacements

We at LaForma Australia consider offering a proper after Sales Service one of our core activities. In order to offer a quick and efficient after sales service we have developed a very simple system on our web portal, where you can send us your requests. Log in at www.laforma.com.au click on the "My Returns" tab in the my account section and complete the requested information and upload a photo if applicable.

Returns

Check the goods before signing the transport document for goods receipt. We do not accept claims for goods which have been signed off as received properly and which are not communicated to LaForma Australia within 24 hours upon receipt.

Any service claims must be submitted through our service module in our secure portal. Log in at www.laforma.com.au click on the "My Returns" tab and complete the requested information and upload a photo if applicable.

Product returns must be authorized by LaForma Australia by means of our ‘Return Merchandise Authority’ using the method above.

Product returns will not be admitted for error in your order or cancellation, manipulated and/or without their original and sealed packaging.

If a return is approved a 15% restocking fee will be applicable.

Guarantee

In accordance with Australian consumer law LaForma products come with guarantees that can not be excluded under Australian Consumer law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonable foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The products distributed by LaForma Australia have a warranty of 2 years for production defects.

Exempt from this warranty are products with defects caused by poor assembling, inappropriate use, wearing or aging of the product, changes in colours/materials in line with natural use of the product and/or maintenance different from the one prescribed by the manufacturer.

Wooden Furniture

Wood is a natural product with pores that absorb moisture from humidity and environmental factors which at times can result in changes in colour & design. In return it results in unique pieces of furniture. Irregular absorption of light can leave permanent stains and marks on the product. It is recommended not to place any object on its surface during the first weeks of use. Variations in surface, colour tones, and knots in the wood are characteristics of wood and therefore not to be considered a reason to claim.

Cleaning

Cleaning must be done with a damp cloth, without the use of any chemical dissolvent and must be finished with a dry cloth. in case of contact with moisture or spills clean immediately to avoid damage.

Stock

Whilst we endeavour to show accurate stock levels at the time you purchase please be aware stock is not confirmed as available until you receive your invoice.

LaForma Australia can't be held responsible for variations in stock levels or stated order ETA's, these can change suddenly and without notice and are often completely beyond our control.

Minimum order

Minimum order value of $250.00 applies to all orders and in certain circumstances a minimum of 2 cubic meters also apply.